Shipping Policy

Shipping & Handling

We offer FREE shipping via UPS/USPS/FedEx to the Contiguous United States for all our products. It will take 3-5 business days from when you place your order for processing, preparation and fulfillment of the order. It will take 5-8 business days for your order to arrive once it is shipped, but it may take longer depending on order volume. The total shipping process would take about 9-13 business days(weekends do not count as business days).

You will receive 2 packages, one for the battery and one for the frame. Usually, the battery will arrive 3 business days later than the frame as the battery is a hazardous material that requires special channel.

Your transit time and carrier may vary.

  1. Shipping to Puerto Rico, or any country other than the U.S., please contact us at service@sunlitsmart.com. Delivery time may be up to 30 days or more.
  1. Shipping to P.O. Boxes、Alaska or Hawaii is NOT available.
  2. Shipping to APO/FPO and International addresses is not currently available as a standard option. Please call or e-mail for the status and charges for your specific location.

*Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

Order Cancellation

If you want to cancel your order, please contact us at service@sunlitsmart.com as soon as possible. We will issue a full refund if the product has not yet start to ship. If the product is in the progress of delivery, it cannot be canceled. Shipping costs for returned merchandise will be deducted from your refund. If you refuse delivery of an order, Sunlit will deduct the cost of shipping from your refund. For more return detail you can see Return Policy.

Backordered Items

In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out-of-stock item(s) as soon as they become available via an expedited method at no cost to you. Tips: Shipping times are estimated and not guaranteed - delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We'll always do everything we can to make sure your order gets to you as quickly as possible. If you have any questions about shipping, please contact us at service@sunlitsmart.com.

Other considerations

If you find that the logistics package is damaged after receipt, please take a photo in time to keep the evidence of damage and labels on the outside of the package for verification.

Sunlit Service Team