Cancel & Return Policy

Cancellation

In any case, you want to cancel your order, you need to inform us of your decision to cancel it. Please follow our cancellation procedure below:

Canceling An Unsorted Order

If your order has not been shipped, please contact us via service@sunlitsmart.com with the canceling reason attached. We will reply to you within 24 hours. Then we will issue a full refund once the order is canceled successfully.

Canceling An Order In Transit

If your order has been shipped, and you still want to cancel it, please contact us via service@sunlitsmart.com. 

 

If the order is in transit, and you still want to cancel/return it before you receiving the order, you will be charged $100 shipping fee incurred.

Return

30-DAY Conditional MONEY-BACK POLICY

NOTICE: ALL the returned items must meet the requirements of the following:

  • The items must be returned within 30 days from when you receive the last package of them.
  • The items must be clean, in new condition and in its original packaging.
  • There is no restocking fee
  • You will be charged $100 returning shipping fee, deducted from your refund.

You are eligible to return any item within 30 days of receipt with the 30-Day Money Back Policy that applies to the continental United States.

If for any reason you do not want your item within 30 days of receipt, you can also contact us for a return and refund. Please note that the return shipping fee is payable by the customer and is non-refundable.

You will be responsible for shipping the products to the return address with the Return Label provided. You can contact us via service@sunlitsmart.com for the Return Label.

Defective Or Missing Parts

Every Sunlit wheelchair is put through a very thorough quality control and assurance exam to make sure it is working properly, before leaving our warehouse.
If you received any product that is damaged (or missing) it must be reported within 48 hours. If it is not reported in that time, it is the users responsibility. 

Refund Time Frame:

Usually within 10 working days

Refund Method:

Your Original Payment account


If you have any other questions about the Cancel & Return Policy, please feel free to contact us via service@sunlitsmart.com, we will try our best to help you within 24 hours.

Sunlit Service Team