FAQ

Pre-Sale

Is the Sunlit chair right for Me?

  1. Where can I use the Sunlit?
The Sunlit can be used just about anywhere in or outdoors. It can handle several different terrains such as grass, carpet, dirt, and more.
  1. Will it fit through my doorways?
In almost any case, yes. Check to be certain that the openings in your doorways are at least 27″ wide. Less than that will require you to get off and fold the Sunlit to pass through the doorway. Businesses (the mall, restaurants, etc.) are required to be ADA compliant. ADA compliant doorways are a minimum of 32″ wide, which is no problem for Sunlit.
  1. What's the weight limit?
The weight capacity of Sunlit N5513A is 220lb.
The weight capacity of Sunlit W5517 is 330lb.
The weight capacity of Sunlit W5905 is 300lb.
  1. What's the material of the Sunlit?
The frame of Sunlit N5513A is made of aluminum alloy.
The frame of Sunlit W5517 is made of aluminum alloy.
The frame of Sunlit W5905 is made of carbon Fiber.
  1. Does it come in a larger size?
See our SPECS for the specific dimensions of every chair.
  1. Am I strong enough to operate the handles?
Very little force is needed to operate the Sunlit. In fact, just the weight of your arms is usually enough.
  1. Is Sunlit FDA approved?
Yes, the Sunlit electric wheelchair is an FDA-cleared, motor-driven, indoor and outdoor transportation vehicle with the intended use to provide mobility to a disabled or elderly person limited to a seated position.
  1. Is Sunlit right for me if I am handicapped or disabled?
While many people use the Sunlit for many different reasons, the Sunlit Chair is a personal electric vehicle. The Sunlit is not intended for individuals fully restricted to a sitting position. You must be able to get in and out of the chair.

Is the Sunlit chair portable?

  1. Is the Sunlit chair heavy?
The net weight of Sunlit N5513A is 43.5lbs, battery weight 6lbs.
The net weight of Sunlit W5517 is 55lbs, battery weight 6.6lbs.
The net weight of Sunlit W5905 is 34.4lbs, battery weight 4.5lbs.
  1. Can I lift the Sunlit chair to my car?
Yes, the lightest Sunlit chair is less than 35lbs. It's easy for an old person to lift the chair into the car.
The heaviest Sunlit chair is about 60lbs. You may need someone to help you load the chair into the car.
  1. Is the Sunlit chair Air Approved?
The short, easy answer is yes. There are a few things you need to know before taking your Sunlit on a plane. Providing you plan ahead and follow the basic instructions, airline travel is easy with the Sunlit. It will check as free baggage with most airlines but you are required to carry the battery on with you, which is the component that most of the rules apply to.
  • Be sure to contact your specific airline to ask for their procedures for transporting a battery powered mobility device.
  • Inform your airline that the device contains a Lithium-ion battery and it is a 240 or 288 Watt Hour size. Airline Travel IATA, USDOT and FAA regulations allow one Lithium-ion battery of up to 300 Watt Hours or two spare batteries not exceeding 160 Watt Hour each for “passengers whose mobility is restricted by either disability, their health or age, or a temporary mobility problem (e.g. a broken leg) as a carry on for the passenger.
  • The battery must be removed from the Sunlit prior to the Sunlit being transported on the airplane. The battery must be carried by the passenger as a carry on item.
  • We currently offer three different spare batteries – 2*Standard 24V/6.6AH battery for N5513A, 1* Long Range 24V/20AH battery for W5517 and 1*Long Range 24V/12Ah battery for W5905. BE AWARE – All the three electric wheelchairs are allowed on airlines. The N5513A model has two 158.4 Watt Hour batteries, which is in accordance with the airline's regulations. The W5517 model has a 480 Watt Hour battery, and the W5905 model has a 288 Watt Hour battery.
  • You must notify the airlines in advance that you will be bringing a Lithium-ion battery for your Sunlit. They are then required to notify your pilot of the location of the battery in the aircraft. Thus, you should notify your flight attendant of its location before take off.
  • You may be required to tape over the power terminal openings in the battery compartment of the Sunlit prior to transportation. Individual airline procedures may vary.
For more info, please refer to the link to FAA regulations regarding battery powered chairs: https://www.faa.gov/hazmat/packsafe/

On Sale

Ordering your Sunlit

  1. What's included with the Sunlit chair?
1*Sunlit electric wheelchair, 1*off board charger, 1*battery, 1*joystick controller.
Note: There will be an extra spare battery for N5513A model.
  1. What accessories are available?
We do not have any accessories right now, but they will be listed soon.
  1. How can I pay for it?
We accept online payment like Shop Pay, PayPal, Google Pay, Meta Pay, Credit Card, and Shop Pay Installment Payment.
  1. Do you accept installment payments?
Yes, we accept Shop Pay installment payments.
  1. Will I need to pay tax for the purchase?
Please contact us.
  1. Where can I get parts for my Sunlit?
Please call us at 1-775-415-8909（Mon-Fri 9:00am -17:00pm）or service@sunlitsmart.com for help.

Shipping&Return&Warranty

  1. How much does shipping cost?
Shipping to Anywhere In the United States (including Hawaii, and Alaska) is FREE.
  1. How long will it take for my order to ship and arrive?
It will take 3-5 business days from when you place your order for processing, preparation and fulfillment of the order.
It will take 5-7 business days for your order to arrive once it is shipped, but it may take longer depending on order volume.
The total shipping process would take about 8-12 business days.
  1. What's the dimension of the arriving boxs?
There will be two boxes being delivered to you. One is the wheelchair, another is the battery.
The N5513A model is 24'' x 13.8'' x 32.6'', 63lbs.
The W5517 model is 25.6'' x 17.3'' x 33.8'', 70lbs.
The W5905 model is 24.2'' x 14.5'' x 33.8'', 48.4lbs.
  1. What's the dimension of the products?
The N5513A model is 35.43''*23.6''*34.64''.
The W5517 model is 40.15''*24.4''*36.2''.
The W5905 model is 36.6''*22.7''*36.6''.
  1. What's the return policy?
Please see our return policy.
  1. What kind of warranty does the Sunlit chair come with?
10 Years on the Frame.
5 Years on the Motors.
2 Years on the Battery.
2 Years on the Joystick.
2 Years on the Control System (CPU).
  1. How do I file a warranty claim?
In the event that you need to, please call at 775-415-8909（Mon-Fri 9:00am - 17:00pm）or send us a Warranty Claim Letter to service@sunlitsmart.com. The warranty only covers NON-DELIBERATE Damage. Damage caused by user negligence, and accidental damages whether intentional or not are not covered under the warranty. Products that have been subjected to negligence, abuse, improper storage, or handling, improper operation, any modifications, or misuse are not covered by the warranty. Any damage caused by improper usage, or normal wear and tear is not covered, and you should not use the Warranty Claim Form.
If you are not sure whether the warranty applies, please Contact Us for assistance immediately.

After Sale

Using your Sunlit

  1. How do I set up my Sunlit?
Please see our video.
  1. How do I fold&unfold my Sunlit?
Please see our video.
  1. Does Sunlit have reverse mode?
Yes, just pull back the joystick and the chair will move backward.
  1. Can I remove the arm rests?
You can lift the arm rests up to fit the desk height, but for your safety, we do not recommend you lift them up while moving.
  1. Can I use a different type of seat?
Yes. Since the seat is attached with velcro and can be easily removed, you can replace it with a seat that is more to your liking.
  1. Is the foot plate adjustable?
The seat and back rest is not adjustable. Some Sunlit owners have chosen to add an additional cushion so that their long legs would be more comfortable.
  1. Can I use Sunlit in Manual(Push) Mode?
Yes! When the electromagnetic locks on the motors in the rear of the chair are disengaged, and the power is turned off, you can push the chair around manual mode.
  1. Can the Sunlit be rolled when folded?
Yes! You can roll any Sunlit wheelchair when it is folded.
  1. Can I turn off the beeping sound?
Yes! Press and hold the deceleration button and the horn button at the same time for about 3-5 seconds.
  1. Can I use it in the rain?
Yes! But do not use it in the rain for a long time and do remember to dry the wheelchair after use.
  1. Can I use it in the snow?
Sorry, Sunlit wheelchairs cannot be used in the snow.

Charging & Battery

  1. How long will the battery last on a single charge?
Depending upon usage (speed, weight, etc.) .
The batteries of N5513A can last 12 miles(2 batteries).
The battery of W5517 can last 6 miles.
The battery of W5905 can last 9 miles.
  1. How long does the battery last before replacing it?
The short answer is, that it depends on the usage and conditions. The battery on average lasts for several years for many of our customers.
  1. How long does it take to charge the battery?
A charger is included and the battery can be charged in or out of the chair. Charging takes 6 hours or less depending on the level of power already used. With a range of up to 12 miles(N5513A), most owners rarely run the battery all the way down in a single day.
  1. How do I know if I need to charge the battery?
There is a battery indicator located on the control panel that tells you battery life.
  1. Should I buy a spare battery?
The range of 6-9 miles was tested on a continuous level course. With hills, stops, and turns you should get around 5 to 7 miles per charge. If you expect to travel further in a single day, a spare is recommended. It’s also great to have a spare charged battery on hand to ensure that your Sunlit is always ready to go.
  1. How to charge the battery on board?
Please see our video.
  1. How to charge the battery off-board?
Please see our video.
  1. How much is a battery?
Please contact us.
  1. What are the Technical Specifications of the battery?
24V.
  1. Do you have a Material Safety Data Sheet and other Battery Certifications available?
Yes! We have the following documents available for our customers:
  • UN 38.3 Test Report.
  • Material Safety Data Sheet.
  • Air Cargo Safe Transport Certificate.
  • Sea Cargo Safe Transport Certificate.
  • Rail (Train) Cargo Safe Transport Certificate.
  • Road Cargo Safe Transport Certificate.
Please Contact Us and let us know which documentation you require.

Troubleshooting&Maintenance

  1. What kind of maintenance do I need to perform and how often?
Depending on your level of usage, you may occasionally need to replace certain parts.
Most obviously, since they are the single most used parts, will be the wheels. Other common parts that need replacing over time are the Arm Rest Pads, and Fabric Parts. You can contact us if they are broken.
  1. I'm having trouble using my Sunlit, how can I get help?
There are some troubleshooting guides in the user manuals that come with the Sunlit chair, you can refer to them or you can just contact us for help.
  1. I need a replacement part for my Sunlit, how can I get help?
Please call us at 1-775-415-8909（Mon-Fri 9:00am - 17:00pm）or service@sunlitsmart.com for help.